RETURN POLICY

IN STORE PURCHASES

We will accept items purchased in-store for exchange or store credit only. Items must be returned within 14 days of purchase and in their original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned with the original shoe box, free of damage. Items that do not meet these standards will not be accepted.

All items marked “Clearance” are final sale.

ONLINE PURCHASES

We will accept returns or exchanges on online orders that are sent back to us within 14 days of delivery. All returns must be in unworn, undamaged condition with their tags still attached. If returning shoes, please send back in the original box. We will process your return once we receive the item/s in our store.

Full-price items may be returned to us for a refund or exchange. Anything purchased at clearance is FINAL SALE, not eligible for return or exchange. We're always happy to provide additional info about fit before you purchase - just call us at 206.935.1329 or send us an email at shopcarmilias@gmail.com and we'll do our best to advise you!

ONLINE RETURNS

Email us within 7 days of delivery at shopcarmilias@gmail to start your return or exchange. Tell us the items you wish to return, the reason for your return, and what item's you'd like to exchange for (if applicable). We'll email you a shipping label and more detailed return instructions.

If you would like to exchange an item for a different size/color, please email us at shopcarmilias@gmail or call us at 206.935.1329 so that we can hold the correct size/color for you. Once we receive your return, we will mail out the exchange. Clementines will reimburse the cost for your return shipping and cover the cost of shipping out the exchange.

Gifts may be returned for exchange or store credit within 2 weeks. We will mail you a gift card for the value of your item(s) once we have received it.

QUESTIONS

Don’t hesitate to contact us at shopcarmilias@gmail if you have any questions about your return. We’re here to help!

SHIPPING INFORMATION